Shopify V3.5 Updates

Welcome to the latest Streamline Connector Template. 

We have rebuilt previous V3 template to match and align it with the latest Voiceflow's features.

In this article you will find the new changes, functions and features of the templates. Also for new users, we leave a few articles that you will find helpful when first encountering with a Streamline Connector template.

Helpful Article:

• Streamline Connector 2025 App Updates

What's been added:

• Inventory Check of products
• Back in Stock (Klaviyo Integration)
• Email Sign ups
• Prior KB Search to creating a support ticket

What's been updated:

• Recommendations Flow
• Order Status Flow
• Create a Support Ticket Flow

Inventory Check

This is quite a simple flow, to introduce you to the new Inventory Check endpoint which allows you to retrieve all the inventory data related to a specfic product. To use this workflow you will only need your Shop ID and the name of the product you would like to get the data of. For the users, this flow will allow them to check how many items for each variant there are available. At first, it doesn't seem to useful, right? Let's see the following addition!

Back in Stock Flow (a Klaviyo Integration)

What happens when a user wants to buy a product that is out of stock? The back in stock flow utilizes Klaviyo API and a pre built Klaviyo Flow, as well as the inventory check function to get all the variants information.

When a user subscribes to a specific list (Back in Stock Subscription) and the desired item gets back in stock the user will receive an email notification letting them know that the product is available for them to buy!

How it works:

1. User email gets captured
2. Product title and variant get captured
3. With the information collected, the user is subscribed to the Back in Stock List
4. Item gets restocked eventually
5. User receives an email notification, with the now available product

Instructions on how to set it up:

1. Enter your Shop ID in the "Check Stock" function.
   
   
   
2. Enter your Klaviyo API key in the "Back in Stock" function. For this step, you will need to generate a custom API key with the following scopes allowed to read and write: lists, catalogs and profiles.
   
   
   
3. Connect your Shopify store with your Klaviyo Account on the Integrations tab (Klaviyo Dashboard).
4. Create a new flow using the Standard Back in Stock template. You can customize the email layout to your liking, however, no further changes are necessary for the flow to work!
   

That is it! You have your Back in Stock flow up and running. Here is an example of what the email, which the user recieves,  looks like!

Email Sign Ups

This workflow has been added too, in order to help you marketing lists grow. This flow will capture the users' email if not done yet and add it to a Klaviyo list of your choosing. This workflow is intended to be added as a compliment wherever you see fit on your chatbot. A suggestion could be to add it before giving the user a recommendation!

All you need to do is:

• Copy paste it where you desire
• Connect the ends
• Enter both your Klaviyo API Key (same one used in the Back in Stock flow) and Klaviyo list ID.
  

Look up the solution before submitting a ticket - Contact Support

The "Contact Support" workflow has been expanded! We've gone one step further, now the chatbot will try to find the solution on the Knowledge Base throughout the ticket creation process. If a solution is found the bot will present the user with a solution with the possibility to ask for further details or steps. In case the user is not satisfied with the provided solution, the ticket process can be carried on without losing the already collected data!

This addition depends entirely on how well constituted with information your Knowledge Base is! The more sources packed with solutions the better! This will reduce the amount of tickets you get

Recommendations Flow

We've included an extra path after getting a recommendation and showing the carousel. Now the bot will help the user if requested to make a choice from the offered list based on the users' interest and needs.

Exploiting the AI prompt users will get a powerful answer to match the customer request as best as possible, whether that is a tight budget, a color preference or a feature the product must have!

Direct Order Check, Understanding Emails and Order Numbers - Order Status

This latest flow complement allows the familiar shoppers to streamline the process of retrieving the orders without needing to go through the normal flow of capturing information (still functional), but directly getting the orders by indicating their intentions and specifying their email or the order number.

General Updates

All flows have been updated to align them with Voiceflow's latest features and steps.