Product data not pulling correctly into Voiceflow

Modified on Thu, 17 Oct at 12:43 PM

Best Practices

Plan Selection: Choose a Streamline Connector plan that accommodates your product catalog size.
Active Products: Be aware that only active products are synced to Voiceflow.
Voiceflow Plan: Upgrade to a paid Voiceflow plan for full functionality with Streamline Connector.
Patience: Large product catalogs may take time to sync fully. - you may need to contact us.

Common Issues and Solutions:

Possible Causes	Solution
500 products or less are appearing in Voiceflow's Knowledgebase	You're using the free version of Voicelfow. Upgrade to a paid Voiceflow plan
The product send button is not visible in the Streamline Connector app	Incorrect plan selection due to your catalog size for the Streamline Connector plan
Streamline Connector: 'Errors' appearing in your product send list	Possibly due to a high number of product variants or lengthy product descriptions. Take advantage of Voiceflow's 'Smart Chunking', or get in touch with us to review file size send limits (SC Pro Users only)
Voiceflow: "Processing file Failed: The input data is too Large"	Possibly due to a high number of product variants or lengthy product descriptions. Take advantage of Voiceflow's 'Smart Chunking', or get in touch with us to review file size send limits (SC Pro Users only)
Only some products are synced / some products are missing	Check the number of active products in your store or give your sync some more time to process.
A large number of products being synced at once, producing errors	Contact Streamline Connector support for assistance with large product catalogs.
Products are sent, but the data is incorrect in Voiceflow's Knowledgebase	Find the source of the problem, with the guide below:

Product Data incorrect in Voiceflow knowledge base:

This issue could be originating from Streamline Connector or Voiceflow.

To find the source of the problem, follow these instructions:

In Shopify, open our app and navigate to the searchable fields section.
For testing purposes ONLY, check all fields to be searchable (image below).
After making these changes, please resend the products through the system.

Next, open up Voiceflow:

Access your Knowledge Base (KB) within the agent you've connected our app to.
Locate and click on the Product file in question.
View the Data Source tab on the right.

Under Data Source:

If the KB is correct, it will be a Voiceflow-specific problem, and we would recommend contacting Voiceflow support directly for the most efficient resolution.
If the KB is incorrect, the problem is coming from our app, don't hesitate to get in touch with us.

Contacting Streamline Connector Support

Submit a ticket with the following:
Provide your Shopify store URL (e.g., yourbrand.myshopify.com)
Share screenshots of the issue
Describe the steps you've taken to troubleshoot
Include information about your total product count, including variants

If you need any clarification or have additional questions, please don't hesitate to ask. We're here to help ensure everything is working smoothly for you.