If products are not sending correctly, this issue could be originating from our app or Voiceflow.
To understand where the issue is coming from, follow these instructions:
- In Shopify, open our app and navigate to the searchable fields section.
- For testing purposes, check all fields to be searchable (image below).
- After making these changes, please resend the products through the system.
Next, open up Voiceflow:
- Access your Knowledge Base (KB) within the agent you've connected our app to.
- Locate and click on the Product file in question.
- View the Data Source tab on the right.
Under Data Source:
- If the KB is correct, it will be a Voiceflow-specific problem, and we would recommend contacting Voiceflow support directly for the most efficient resolution.
- If the KB is incorrect, the problem is coming from our app, and we will need access to your Shopify store.
If you need any clarification or have additional questions, please don't hesitate to ask. We're here to help ensure everything is working smoothly for you.
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