Products Not Sending / Send Products Not Available

Common Issues and Solutions

1. "Send Products" Button is Not Visible in Shopify App (Image above)

Possible Causes:

• Incorrect subscription plan
• Product limit exceeded

Solutions:

• Verify your current subscription plan
• Ensure you're within the product limit for your plan
• If needed, upgrade to a higher-tier plan

2. Not All Products Syncing to Voiceflow

Possible Causes:

• The product limit exceeded for your plan
• Only active products are synced
• Voiceflow free plan limitations
• Product variants counted as individual products

Solutions:

• Check the number of active products in your Shopify store
• Upgrade your Streamline Connector plan if needed
• Upgrade to a paid Voiceflow plan to sync more than 499 products
• Account for product variants in your total product count

3. Products Not Syncing to Voiceflow

Possible Causes:

• Voiceflow API limitations
• A large number of products being synced at once

Solutions:

• Ensure you have a paid Voiceflow plan
• Wait for products to sync gradually (they may appear one by one)
• Contact Streamline Connector support for assistance with large product catalogs

Best Practices

1. Plan Selection: Choose a Streamline Connector plan that accommodates your product catalog size.
2. Active Products: Be aware that only active products are synced to Voiceflow.
3. Voiceflow Plan: Upgrade to a paid Voiceflow plan for full functionality with Streamline Connector.
4. Patience: Large product catalogs may take time to sync fully.
5. Product Variants: Remember that each product variant counts as an individual product. For example, a product with five variants counts as 5 products in your total.

Understanding Product Counts

When calculating your total product count, it's crucial to include all variants:

• A single product without variants counts as 1 product
• A product with 3 color variants counts as 3 products
• A product with 2 sizes and 3 colors (6 combinations) counts as 6 products

This counting method affects your plan limits and syncing capabilities. Ensure you choose a plan that accommodates your total number of product variants.

Contacting Support

If issues persist:

1. Submit a ticket with the following:
2. Provide your Shopify store URL (e.g., yourbrand.myshopify.com)
3. Share screenshots of the issue
4. Describe the steps you've taken to troubleshoot
5. Include information about your total product count, including variants
   
   

Remember, the Streamline Connector team may need to access your store to diagnose complex issues.